OUR HAPPY CUSTOMERS
I don’t normally leave reviews but buying a new shutter from Opennshut was one of the best customer experiences’ I’ve ever had. From initial enquiry to delivery and follow up, the services was superb, friendly, helpful and never too much trouble. If only all companies could provide this the world would be a better place! Thanks Sam, Gary and the rest of the team.
Sam Finally installed the shutters and just wanted to say how pleased I am with them. They look great and thank you for all your help – the customer service is excellent. I would be happy to recommend you in the future (as my friend Julie Murray) recommended me. Thanks again for your patience! It is so nice to get a quality product and good customer service. Regards Helen Hay
Dear Sam I just wanted to write and tell you what wonderful service you give!! Ordering plantation shutters over the internet with a mobile phone photo and measurements could have spelt disaster! however – they fit perfectly – they came with spare bits – and the colour match is stunning. The date of “pre Xmas” – could have been up to the 24th December.. however – the first week in December and there they were! The joiners are all thrilled and impressed (all craftsmen!) I have passed on your info to my interior designer in the event she has anyone ask for shutters. We will be back for more as the renovation progresses. As a bricks and mortar retailer, it takes something special to impress me with customer service – but you have done that aplenty! Hilary Shepherd
Hi Sam, Just wanted to drop you a quick email to say a huge ‘thank you’ for the shutters! I think they arrived early (or maybe I have just lost track of everything), but anyway we have started to put them up and they look beautiful and fit perfectly! They were actually easier to fit than the older versions with the battens. Thank you so much for taking the time to help me measure them up and work out the various measurements, relating to handles etc… I’ll be honest, I wasn’t always sure I had it right, but I trusted you! Anyway, many thanks for such a great service – and of course we’ll be back when we’ve saved up enough money to buy some for the bi-fold doors! Sarah & Simon Hayward
My husband has just finished fitting the louvred blinds which we ordered from you. We were impressed when they arrived but they are ten times better now that they are up! We would like to thank you for your attention to detail, from the phone call you made to me to confirm the fitting requirements to the excellent fitting instructions. (For my husband to study!) I have a feeling we will be in touch with you again soon… Regards, Maureen Noel
Really appreciate the great service you have given me – from the measuring advice through to installing my lovely new shutters. The quality of the shutters and fixings are excellent and so easy to install – my sister and I had the job finished in an hour and a half. Yep, it was so easy even girls can do it! Many thanks once again and rest assured those who admire my new shutters will certainly know where they can purchase their own set! Regards Elaine Wheatcroft
Fitting of the shutters was very simple especially using the D1 fixings, the shutters arrived on the Thursday and I fitted the bedroom shutter after work Thursday evening. The lounge shutter I fitted on the Friday. but because of the run on the bay ceiling I decided to lower the shutter and have a small shadow gap around the window sill as it was more level, then I fitted a small wooden trim like a pelmet around the ceiling just forward from the shutter. This still allows me to perform any adjustments should I ever need to, and covers the uneven gap between the shutter and ceiling. Despite the extra work I still had the job completed in a couple of days including painting of the additional pelmet. So a very successful job and we are very pleased with the result. The shutters look good and operate very well. Many thanks for a great service.
I’m pleased to say, I’m certain I made the right choice in using your company. As you’re doubtless aware there are many companies online providing a DIY option. However, following a lot of research, Opennshut were miles above the competition in terms of helpful, easy to understand resources. The information for measuring bay windows was particularly helpful. The concealed fixing system is great. I must admit I was a little sceptical that it would work properly. However, they work fantastic and are secure and robust, but also very easy to install. Compared to traditional fixings, particularly for a novice DIYer its a must have. They not only make the installation quicker and cleaner but there is much less chance of pulling the frame out of square, and therefore less alignment/fitting issues when it comes to fitting the shutters themselves. Inexperienced DIYer’s could install shutters if they used these fixings and followed the information available on the website. I couldn’t say that about any other company out there catering for the DIY market. Well done Sam.
Fitted the shutters this weekend and we are absolutely delighted with them. The quality of the shutters is excellent and fitting went like a dream, no problems at all. It is nice to deal with a company that cares about their customers and thank you for all your help and advice in the initial ordering process. I would definitely recommend you to anyone wanting shutters. We are thrilled with the shutters. They look better and are easier to use than the roller blinds we had before. Once again many thanks for your excellent service. Many many thanks Margaret Wall (Leicestershire)
Just wanted to say many thanks indeed – the shutters are absolutely gorgeous – have definitely given the place the look I wanted – just love them ! You have been the best company I have ever dealt with. I have never had to chase you and delivered exactly as you said you would on time and a really great job. We are absolutely delighted and will highly recommend you to anyone mentioning shutters to me.
We are delighted with our brand new shutters installed in both our master bedroom and living room bay windows. They have transformed both rooms making them brighter and seemingly bigger, adding a contemporary modern feel and airy ambience. Sam and Gary worked neatly and efficiently with minimal disruption and left the house in a very tidy state. We would thoroughly recommend the polite and friendly service as well as the high quality of their products.
Very pleasant dealing with you from start to finish. Expert advice on styles of shutter and specialist types for the bathroom and kitchen. You took so much care on measuring up and talking everything through, and the end result is lovely. The bathroom is my favourite – transformed the room. Amazing job, and wouldn’t hesitate to recommend you. Thanks.
Thank you once again for a superb job, we are delighted with the shutters – they make such a difference, giving character and style to our ‘new build’ house. Sam is considerate, extremely professional and responsive to his clients’ requirements. His meticulous attention to detail ensures a perfect fit and shutters that enhance the design of any interior. He installed shutters in our previous house and we are in no doubt that they made a huge contribution to the successful sale of that property. Having recently moved, we researched other national shutter companies but found Sam’s price very competitive. Sam and Gary did an excellent job making and fitting shutters to the specifications of our new home within a reasonable timescale. As well as being very nice chaps, they are polite, willing to offer advice, punctual and tidy. We had no hesitation welcoming them into our home and would highly recommend.
We were recommended to Chichester Shutters by the company that laid our wood flooring, and from our first meeting we found Sam to be professional, pleasant and knowledgable. We had a difficult bay window that we wanted to screen, along with other windows and roof lights, and he was able to offer solutions that met our needs. When we changed the kitchen and French doors, Sam was more than willing to remove shutters and refit with minimal fuss and cost. Six years on the shutters and blinds look as good as new and we have recommended him to neighbours and friends both for the quality of the products he installs and his clean and professional fitting.
If only all home improvement projects were as straightforward as this! After visits by longwinded salesmen from national companies, and quotes ranging from the sublime to the ridiculous, I went back on line to do yet more research and, thankfully, I found opennshut, a local company, recommended on a forum on Mumsnet. I was immediately impressed with the website and with Sam’s efficiency. There was no faffing around, Sam replied to my initial email immediately with prices and phoned the same afternoon to explain the various shutter options. The visit to measure the windows was conducted in the same professional manner. Sam arrived laden with samples and electronic measuring equipment – and completed the survey in an impressively thorough and meticulous manner – with the end result that the shutters fit perfectly. The fitting itself, by Sam and Gary, was completed quickly and efficiently with no fuss or mess. I’m absolutely delighted with my shutters – they are the perfect solution for me in terms of form and function. The split hidden tilt bars give the shuttered bay a very attractive, clean and uncluttered look. As the bay window is near the pavement, the split in the tilt bars allows me have light, but not at the expense of privacy. The shutters have attracted very positive and complimentary comments. The whole process with Sam and Opennshut has been a total breath of fresh air – straightforward, efficient and problem-free. Sam is a very personable, polite, well presented and knowledgeable individual and it has been a pleasure to deal with such a professional company.
Having never had shutters before, we had a number of companies visit to quote. Sam really got to know our tastes and whilst we had some views, his recommendations were the ones we went with for the whole house. Coupled with his prices being commercially competitive, we chose Sam and have found the whole experience to be a good one. Throughout the process, Sam has been thoroughly professional, has completed the works when he said, and the quality of installation is exceptional. If like us, it is a leap of faith with shutters, we would have no reservations in recommending Sam.
It is a privilege to train with Sam. His industry experience and knowledge are outstanding and his professionalism and attention to detail are of the highest standards. He is patient, kind and understanding and he made sure we worked at a pace and level that matched my skills. He provided everything from tools, to workwear, to onsite measuring and fitting. The training I have received went beyond my expectation and I will continue my professional development with Sam. I would recommend his services without hesitation.
The product information I received was absolutely spot on and a walked away satisfied with what I had learnt about your shutters. All of my questions were answered clearly and were explained with the demonstration. I believe our meeting was worth it and I look forward to doing business together in the near future. Regards Tej
Hi Sam Thank You for taking the time to speak with me yesterday. I was very impressed with the level of service you are offering for someone new to shutters and building a long-term business relationship. I would like to proceed and open a account with your company, I believe this could do very well in Cheshire. Look forward to hearing from you. Regards Rob Millar
I spent a couple of days in Chichester with Sam Dunster and was very impressed with his obvious passion for shutters and his in-depth knowledge of the fitting process, there’s not much he doesn’t know about shutters! He has his own way of working which is very precise and uses the shadow gap fitting technique which allows for any distortions in the window recess and gives a much neater look to the finished job. I’d highly recommend Sam Dunster as a teacher and someone who knows all about the fitting of window shutters. Colin Cornwall Edinburgh Shutters Ltd.
Thank you for a brilliant introduction to the world of Shutters! The 2-day session was really thorough and informative, and I’ve come away with a growing interest in providing shutters to my customers. I particularly enjoyed learning about your unique fitting style which is much neater and tidier than any method I’ve seen before. I’m looking forward to having a go with the hidden fix system and shadow tape! This theory training answered all my questions about the product and would now feel confident in selling it to my customers. Next step is coming on one of your practical courses to learn how to measure and fit bay windows as good as you! Can’t wait! P.S. the bacon sandwiches were a nice touch too! Peter Hull
I wanted to start my own business supplying and fitting plantation shutters, as I was already trained and working for poor rates with a national company that was organised chaos at best. A chance enquiry with Opennshut, primarily to only supply shutters, lead to much communication from the ever helpful and friendly Sam Dunster. It has only taken a short while for me to get to grips with all things shutters, that was until now not offered by the national companies, so I have had much to learn, especially with their brilliant hidden fix system. The best thing about dealing with Opennshut is I never really feel I am out on my own, although I am running my own business. They are always a phone call away for help and advice. It’s wonderful to have another set of eyes watching your back! Gary Fisher is the logistics genie and all deliveries have been smooth to date. The great thing about Sam & Gary is that they are accomplished installers themselves with helpful advice that greatly assists me being that ‘cut above’ other companies. Opennshut, with their 18 years of experience in the shutter business, have all the great ideas of how to run a successful profitable business. The marketing package they offer is the key as this could’ve been an expensive hole to fall into with a standard web design media company who know nothing about the niche shutter market. Its still early days yet but things are looking promising. Thanks Opennshut!